NON-FICTION - BUSINESS & ECONOMICS
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John Le Carre - A Perfect Spy
AU$25.00
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Kym Illman - The Future Is Customer Service
AU$15.00
ISBN: 978-0-975-22180-8
Publisher: Messages On Hold - 2004
Synopsis: Ever felt like you learn best while you're laughing out loud? You should read 'The Future Is Customer Service' – Kym Illman's highly-entertaining collection of customer service anecdotes that will quickly show you the highs and lows of the service industry! This whirlwind book catalogues a lifetime of experience as a customer and as a business owner, and takes readers on a journey through the best – and the worst – customer service experiences world-wide.
Condition: Some shelf wear on the exterior of the paperback; Pages are clean, unmarked and in good condition;
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